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Visitor Help

More information on how to use the Action Steps.

1. Action Steps

1.1. Why are these so powerful?

Action Steps are available on all pages.  This allows any visitor the ability to subscribe to a specific page or get additional information easily and quickly.

1.2. Call and Fax Numbers

The phone and fax numbers provided are meant to help you contact the specific organization easier.

1.3. Email Us

To help faciliate easier feedback, we include a form for your visitors to complete, when the captcha is answered correctly this message is then sent to your email address.  

This is a powerful feature because it allows anyone to send you a message, even if they don't have an email program setup (for example if they are in a public library) and the captcha protects you from giving out your email address. 

1.4. Print this Page

If you would like a quick printout to keep a hard copy of the information, simply use the print feature in your browser or the Print this Page link, for a perfectly formatted result.

1.5. Subscribe

Subscription and Subscribers

The ability to subscribe is a powerful feature that allows any visitor to request email notification when a page or website has been updated. This way whenever new content is posted to the website you can automatically be notified.  There is also the ability to subscribe to an email newsletter, but those are usually sent much less often.

When creating the subscription ability we wanted to empower the visitor to stay informed with the content you found interesting.

Controling your Notification Frequency

Would you like to change how often you are receiving TownLife notifications? Simply click the "manage my subscription" link at the bottom of all outgoing notification emails.

You can choose to be notificed daily, weekly, or monthly!

1.6. Send to a Friend

If you find something of interest you may use the Send to a Friend, this generates an email with a hyperlink and sends it directly to your friend.

1.7. Driving Directions

When viewing a specific event or any map information, you may also wish to click on the DRIVING DIRECTIONS, this will open a new window and allow you to get accurate directions to the location your have selected.

Please note, for this function to work it requires that the address of the event be accurately recorded, and that information is the responsibility of the organization that posted the event. 

1.8. Social Bookmarks

Social Bookmarks

These sites allow you to store, tag, and share links across the internet.  You can share these links both with friends and people with similiar interests.  You canalso access your links from any computer you happen to be using.

So, if you come across a piece of content you find interesting and want to save it for future reference or share it with other people, simply click on one of these links to add to your list.

All of these sites are free to use but do require you to register.  Once you have registered you can begin bookmarking!

Each of the sites works slightly different so use the links below to find out which service works best for your needs.

Del.icio.us

http://del.cio.us/register
More information - http://del.cio.us/about

Digg

http://digg.com/register
More information - http://digg.com/about

reddit

http://reddit.com/login
More information - http://reddit.com/help/faq

Facebook

https://register.facebook.com/r.php
More information - http://www.facebook.com/about.php

StumbleUpon

http://www.stumbleupon.com/sign_up.php
More information - http://www.stumbleupon.com/about.html

Please note this is not a complete list, Econolution Inc. is not responsible for the content of external websites. 

2. What are Resources?

2.1. Easy Reference Information

The Quick Links section is simply a consistent location to include url links to your file library or other online documents.
 
This is a great place to find 'more information' about the current page you are viewing. 

Please note a page must exist before you can add Quick Links to it, therefore you can only add Quick Links when you EDIT a page, not CREATE.

 

3. How to Keep Informed?

3.1. Subscribing and Connecting with Events

Subscribe to Event Calendar

Every site on TownLife has its' own Event Calendar feed. This allows you to connect to the entire calendar, or import individual events into your personal calendar.

If a website on TownLife uses the event calendar, you can connect directly to this calendar by clicking the "subscribe to calendar" link. This will connect directly with a .ICS file that is the live information about that event calendar. This .ICS file can easily be imported by your iPhone, Microsoft Outlook, or Google Calendar.

What does this mean for you? TownLife now supports calendar connections without requiring that you sync them manually.

What is an .ICS File?

iCalendar calendar file format (Microsoft Outlook, Apple iCal) - common and mostly used .ics file type The ICS file extension is mainly associated with Microsoft Outlook, a personal information manager, which is part of Microsoft Office, developed by Microsoft Corporation. But the ICS format is widely used by many other applications.

The .ics file format is universal calendar format used by many other applications such as Microsoft Outlook, Apple iCal, Mozilla Sunbird, and Google Calendar. It allows users to publish and share calendar data on internet. Other users can subscribe to published calendars and import events into their own calendars. The .ics files contain calendar data. The specifications for this format are described in RFC 2445.

4. Share your Feedback

4.1. Reporting Abuse

The acceptable use of this service is clearly stated in the Terms of Use

If you feel offended or have concerns about information that you have found on this service, please submit a trouble ticket with the specifics of where you were and how we may help.

Our goal is to offer a healthy family-orientated service to you and your community. 

 

5. Captcha

5.1. What is Captcha?

TownLife members and customers are protected by a Captcha anti-spam system.  

 

CAPTCHA - Completely Automated Public Turing test to tell Computers and Humans Apart

  1. Preventing Spam
  2. Helping Digitize Books

The ReCaptcha project is digitizing books in the Internet Archive, a project building a digital library of cultural materials and that operates the Wayback Machine of historical Web site snapshots.



"Not only can you solve your problems with spam, you can help preserve mankind's written history into the digital age"

 

Technical information can be attained by visiting www.captcha.net.

6. Usability and Accessibility

6.1. Mobile Access

TownLife Mobile Strategy

The TownLife system has chosen to utilize responsive web design vs developing separate "mobile apps" because of the many advantages that exist in this solution. With a mobile app restrictions are made to a specific platform and functionality can become limited.

The purpose of TownLife has always been to provide a universal platform that has shared benefits to all users as improvements are made. Shared benefits are lost when a specific platform/app is chosen (see universal accessibility below).

An example of how the unique mobile experience has been integrated into our web development can be seen by taking advantage of form tags that trigger unique mobile iPhone keyboards (see http://diveintohtml5.info/forms.html). Also when submitting photographs the mobile friendly TownLife webpages can detect a phone camera feature and even offer the user the choice of submitting a newly taken photo vs one from their photo library.

The most important aspect of app vs mobile website is looking at who our customers are and what devices they use. Thus far a single device has not become an apparent winner and the functionality our customers require are being met with our mobile web design methods.

The core benefits to creating specific mobile "app" versions of a platform are to take advantage of mobile features and increase speed/performance. At TownLife we have been able to attain both of these benefits and continue to improve our customized CMS toolset for all platforms.

For more examples of when to use an app see: http://venturebeat.files.wordpress.com/2013/07/web-versus-native.jpeg

6.2. Change Font Size

If you would like to increase the font size on any page

  • in Firefox simply click CTRL and the + key to increase the size or CTRL - to decrease the font size

6.3. Minimum Requirements

Our goal has always been to maximize the accessibility to the general public.

Any visitor that meets these requirements should be able to view our page:

  • Internet Explorer 6+ or Firefox 2.0 or Safari
  • Javascript is not necessary
  • Should be viewable on popular mobile devices
  • but, your Cookies must be enabled

 

 

6.4. Alberta Emergency Alert Widget

Public Safety is everyone's responsibility!

Alberta Emergency Alert

This widget is displayed on websites as a public announcement. Partners can submit to this system but it is completely managed by the Province of Alberta.

Why is this alarm sound?

If the province decides the severity of an emergency is a high alert there may be a loud alarm sound. Unfortunately this can not be disabled, as a municipality if you find this too intrusive we can remove this from your website.

Copyright © - TownLife by Econolution Inc.