HomeTechnical SetupStandard Email SetupSetup IMAP - Outlook 2010

2.15. Setup IMAP - Outlook 2010

Note: Users may notice some compatibility issues between Outlook 2010 and Office 2007 or 2003 in which previously set integration features are inoperable. Upgrading to Office 2010 should restore integration features.

If you would like to learn more about the differences between POP and IMAP, please see the help topic, "POP vs. IMAP."

For increased security, we recommend that you use our secure (SSL) servers, as detailed below. Note: If your internal system configurations require non-SSL ports, please see the "Email Server Settings" page for our full list of available servers and ports.

To set up Outlook 2010 for IMAP, perform the following steps:

  1. In Outlook, click the File tab.
  2. Click the Account Settings button, and select Acount Settings.
  3. Click the New button.
  4. Click the Manually configure server settings or additional server types option button.
  5. Click the Next button.
  6. Ensure that the Internet E-mail option button is selected, and click the Next button.
  7. Enter the following information:
    • Your Name—Enter your first and last name. This is the name that will appear in the From field of messages you send.
    • E-mail Address—Enter your entire email address (e.g., myname@mydomain.com).
    • Account Type—Select IMAP from the drop-down menu.
    • Incoming mail server—Enter the secure server name:

      secure.emailsrvr.com
    • Outgoing mail server (SMTP)—Enter the secure server name:

      secure.emailsrvr.com
    • User Name—Enter your entire email address (e.g., myname@mydomain.com).
    • Password—Enter the password for your email account.

  8. Click the More Settings button.
  9. Click the Outgoing Server tab.
  10. Select the My outgoing server (SMTP) requires authentication check box. Leave the default setting, Use same settings as my incoming mail server.
  11. Click the Advanced tab.
  12. In both of the Use the following type of encrypted connection drop-down menus, select SSL.
  13. In the Incoming server (IMAP) box, enter the secure incoming port: 993
  14. In the Outgoing server (SMTP) box, enter the secure outgoing port: 465.
  15. Click the OK button.
  16. Click the Next button.
  17. Click the Finish button.
  18. Click the Close button.

IMAP Folders

Folders should sync automatically with an IMAP account; however, if you have added folders in Webmail and they are not showing in Outlook, perform the following steps:

  1. Right-click the account name in the folder list panel.
  2. Select IMAP Folders.
  3. Click the Query button.
  4. Select the newly added folder(s), and click the Subscribe button.
  5. Click the OK button.
  6. Restart Outlook to update the folder list.

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